Orders
When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders.
How do I check the current status of my orders?
When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we’ll send you an email confirming we’ve received it. All registered users can also sign in to “My Account” page on the website and check their recent orders with status.
Can I Add More to an Order I’ve Just Placed?
No, you cannot add items to already placed order. Every order is individual.
How Much Time It Will Take To Receive My Order?
Order printing, packing & handing over to courier will take place in 2-3 business days.
Depending on the pin code, we allocate the courier partner to the selected location for fast delivery.
Generally it takes, 3-5 days for delivery in metros, 4-7 days for tier-1 cities and 6-10 business days for rest of India.
What is The Process to Place an Order from Wish Print?
You can place the order in 3 easy steps
Step 1
We request you to please go through our products catalog and select a design which suits your requirement.
Step 2
After clicking the product the customization will pop up where you can edit all the details in the design
Once your design is ready you can proceed further.
Step 3
Please proceed to checkout and proceed to payment.
Once the order is placed you will receive a confirmation mail from us.
What Happen After Placing My Order?
After placing the order you will receive order confirmation mail from us.
We normally take 2-3 business days to process the order. Once the product is ready, we will dispatch for delivery through our Courier Partners.
After order dispatch, you will receive the consignment tracking number using which you can track your order status online.
You will receive the order within 7-10 business days.
Do You Accept Bulk Order? Any Discounts Available?
Of Course, We do accept bulk orders. Please Contact Us with your requirement, we will provide the best quote possibly including all the possible discounts.
Payment and Security
For Payment Orders, You will receive the refund amount credited to your source account / Card in 7 Business Days.
What Are The Payment Options Available?
We accept payments through all major debit/credit cards.
You can also pay using Internet Banking, PayTM, PhonePe, Google Pay and UPI
What Should I Do If Payment Transaction Fails?
We regret the inconvenience caused.
If the payment transaction fail we request you to please select different payment option available and proceed further.
If you have queries please do Contact Us. We will help you to solve the issue.
Amount Is Deducted From My Bank Account, But I Haven’t Received Confirmation Mail?
If you don’t receive your order confirmation mail after placing the order, please do not PANIC.
Please do follow the below steps:
We request you to please check your WishJinni account whether if you have entered your mail ID correctly.
If yes, we request you to please check the spam mail for order confirmation mail.
If both cases didn’t solve your issue it might be a technical glitch from our end.
We really sorry for the inconvenience.
Our technical team work round the clock to ensure better and happy shopping experience for our customers. We request you to please contact our customer care for resolution.
Shipping and Delivery
Before placing the order, you have to provide shipping details for delivery of your product.
If you wish to change the shipping address after placing the order. We request you to provide us the alternate/ new address details before we start processing the order by email to help@wishjinni.com
We do not accept shipping address changes via Phone call
After the shipment is handed over to the courier partner, unfortunately, it will not be possible to change the delivery details.
What If I Am Not Available When The Courier Boy Delivers The Product?
Most of the times you will receive a message or a call from us or courier partners, before our courier partner is coming to deliver the item. You can also let us know about your nearby location, so, that we’ll refer the delivery wherever if possible.
What Should I Do If My Parcel is Not Delivered?
After placing the order with us and if you don’t receive the order within the Time frame. We request you to please contact our Customer Support and provide us with your ORDER ID. We will check for the details of your and update you with the necessary information.
Do You Have Next Business Day Delivery Option?
Sorry, as our products are customized to your desired requirements, we have to prepare the orders for you and which normally take 2-3 business days.
So we request you to please cooperate and we strive hard to deliver your products to the earliest.
I Have Received A Damaged Parcel What Should I Do?
We regret for the inconvenience caused
We take utmost care while packing the order to prevent damage during transit. Unfortunately if the order is damaged during delivery we request you to please contact our Customer Support